Actually, you were not double billed by Shoppe Pro. A common cause for being charged twice by Paypal is that customers frequently create a duplicate Paypal Subscription by mistake. For example when they sign up, they create a subscription. Then the next month, they receive an invoice (which will be automatically paid), and they "pay" it manually which creates a duplicate subscription.
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If you have elected to utilize Paypal's Subscription option to pay your hosting fees, you are responsible for managing your own Paypal Subscription. Shoppe Pro does not manage or monitor Paypal Subscription activity and is not responsible for errors relating to Paypal Subscriptions.
DOUBLE PAYMENTS - If you are an active hosting customer and you find that Paypal has taken a double-payment, WE DID NOT DOUBLE BILL YOU. This means you accidentally created a 2nd Paypal subscription. If this happens, you are responsible for canceling the duplicate Paypal Subscription. Refunds are not given for accidental duplicate subscription creations. This situation is simple to rectify. When we receive duplicate payments generated by your Paypal account, it is applied as an account credit balance on your billing account with us. (Check your account credit balance by logging into your Shoppe Pro billing account and look for your account credit balance.) You should then cancel BOTH your Paypal subscriptions. Payment for future invoices will be taken out of your account credit balance. When your account credit runs out, you should re-create a Paypal Subscription or utilize our convenient Credit Card payment option in order to pay future invoices.
MORE INFO: Taken from our Terms of Service agreement section 3(f) located here: http://www.shoppepro.com/tos.html
(f) Paypal Subscriptions. Shoppe Pro offers the option to use Paypal Subscriptions as a convenience to the Customer to set up convenient automatic payments. Paypal Subscriptions are an agreement ONLY between the Customer and Paypal and do not involve any agreements with Shoppe Pro. Paypal Subscriptions are 100% managed by the Customer and not by Shoppe Pro. Shoppe Pro cannot cancel any Paypal Subscriptions. Therefore, should the Customer cancel their service or switch payment methods to a different payment method such as direct credit card billing, the Customer is responsible for the cancellation of their own Paypal Subscription through their Paypal account. Shoppe Pro is not responsible for canceling ANY Paypal Subscriptions. In addition, the Customer agrees that Shoppe Pro will not be held liable for any fees incurred by any Paypal Subscription payments, erroneous or otherwise, such as Bank NSF fees, Over Limit fees, or other fees associated with payment methods linked with the Customer's Paypal account, and or any Paypal Subscription agreements between Paypal and the Customer.
How to Cancel your Paypal Subscription:
- Go to your Paypal account, and find the transaction where Paypal sent a payment to us.
- Click on the blue "Details" link.
- At the top you should see something about a Subscription Payment Transaction ID # and then "In reference to: S-XXXXXXXXXXXXXXXXXXX" (where the x's are is your Subscription number).
- You should click on the Subscription Number which should be blue and hyperlinked. This will take you to the subscription page.
- There will be a gray button at the bottom that says "Cancel Subscription".
- Click that button and Paypal will cancel your Paypal subscription. .
