Knowledgebase

In the directions below, wherever it says "yourdomain.com" substitute with your domain name.

1. Tap "Settings" app
2. Tap "Mail, Contacts, Calendars"
3. Tap "Add Account..."
4. Tap "Other" (bottom option)
5. Tap "Add Mail Account"
6. Enter Name, address (full email user@yourdomain.com), and password.
   (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
7. Select IMAP.
   (It's the default. The option you've selected will be highlighted blue.)
8. Under "Incoming mail server"
   1. Set "hostname" to your server's hostname (i.e. hostX.shoppepro.com - find your hostname in your Welcome email)
   2. Set "username" to youremail@yourdomain.com (whatever email address you are trying to retreive mail from)
   3. Set "password" to your individual email account password
9. Under "Outgoing mail server"
   1. Set "Host name" to your server's hostname (i.e. hostX.shoppepro.com - find your hostname in your Welcome email)
      (or your server host name or server's IP address)
   2. Set "User name" to youremail@yourdomain.com (whatever email address you are trying to retreive mail from)
   3. Set password to your individual email account password

Troubleshooting iPhone Email Problems

I Cannot See My IMAP Folders

Please read the Apple support page.

What is the IMAP Path Prefix?

The correct code is INBOX (all caps).

I Cannot Delete Emails

By default, iOS attempts to delete IMAP email by putting it in the phones trash. This causes an error to come up saying that the messages could not be moved to the trash folder.

To fix this:

1. Go to Settings > Mail, Contacts and Calendars > {your email account} > Advanced.
2. Select Deleted Mailbox.
3. In the On Server section, select the Trash box under the server. This will allow you to remove email from an iPhone or iPod.