How do I cancel my account?
If you need to cancel your hosting account, please follow these steps:
1) Log into your Client Area
2) Under "Your Active Products/Services", click the service you wish to cancel.
3) On the left sidebar menu, click "Request Cancellation"
4) Follow the prompts
You must use this method to close your account. Per our Terms of Service will not honor any requests for account closures through emails, support tickets, phone calls or other methods of communication. We need to be able to verify your identity.
Please note that we do not offer refunds for unused time after your first 30 days. For further details regarding our policies, please review the Terms of Service page. The link to this page can be found at the very top of this page. Also please note that any setup fees and domain fees are non-refundable.
We are not responsible if you forget to submit your cancellation request prior to your renewal date. If you fail to provide a formal Cancellation Request with the proper method (Client Area > My Products and Services > View Details > Request Cancellation) prior to your renewal date, you are not eligible for a refund.
Exerpt from our Terms of Service regarding cancellation, payments, renewals and refunds:
The initial service term of the Agreement shall begin on the date that Shoppe Pro generates an e-mail message to Customer announcing the activation of the Customer's account (the Service Commencement Date) and shall continue for the number of months stated in the Order (the Initial Term). Upon expiration of the Initial Term, this Agreement shall automatically renew for up to three successive renewal terms of the same length as the Initial Term (each a Renewal Term) unless Shoppe Pro or Customer provides a formal cancellation request through the Client Area at least thirty (30) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. Cancellation requests must be requested through the Client Area using the Request Cancellation button. (Client Area > My Products and Services > View Details [icon] > Request Cancellation). Any requests for cancellations via email, support tickets, or phone calls will not be honored. No exceptions. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the Term. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the Term. We are not responsible if you forget to submit your cancellation request before your renewal date. In such cases, you are not eligible for a refund.
Fees are payable in advance on the first day of each billing cycle. Customer's billing cycle shall be monthly or annually as indicated on the Order, beginning on the Service Commencement Date. Shoppe Pro may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes Shoppe Pro to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise Shoppe Pro will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 5th day following invoice date, but in no event earlier than the first day of each billing cycle.
(e) Refunds. There will be no refunds given for any reason after the first 30 days of service for unused hosting fees. Shoppe Pro offers convenient monthly, quarterly, semi-annually, and annual billing terms. The Customer is responsible for payment of hosting service for the term selected at sign-up. This means that if you sign up for 1 year of service and cancel on day 31, you will not be eligible for a refund. The 30 day satisfaction guarantee gives you the option to cancel within the first 30 days for a full refund of your hosting fees. Any setup, license, or domain fees you may have paid are not eligible for refunds. This includes mistakes you made when ordering a domain through our company. Domains are not eligible for a refund under any circumstances. In order to receive a refund of hosting fees within 30 days, you must submit a formal cancellation request through your client area, and we must be able to delete all files from your website. The Customer is responsible for cancelling any Paypal Subscriptions that may have been created as payment methods. Shoppe Pro is not responsible for Paypal Subscrption cancellations. Proceeding with the registration process and/or continuing service past 31 days, indicates that the Customer is agreeing to these terms. Requests for Hosting account cancellations must be requested through the Client Area. (Client Area > My Products and Services > View Details [icon] > Request Cancellation). Any requests for cancellations via email, support tickets, or phone calls will not be honored as we will not be able to verify your identity. No exceptions. We are not responsible if you forget to submit your cancellation request before your renewal date. In such cases, you are not eligible for a refund.
Important Note Regarding Paypal Subscriptions:
Please note that canceling your hosting account through us does not automatically cancel any Paypal Subscription you have set up through Paypal. You are responsible for logging into your own Paypal account and cancelling any Paypal Subscription. So if you cancel hosting with us, please remember to cancel your own Paypal subscription as we cannot do this for you. If you fail to cancel your Paypal subscription on your own, Paypal will automatically continue to send monthly payments even though you are not being invoiced by us. This is out of our control so PLEASE REMEMBER TO CANCEL YOUR OWN PAYPAL SUBSCRIPTION.
How to Cancel your Paypal Subscription:
- Go to your Paypal account, and find the transaction where Paypal sent a payment to us.
- Click on the blue Details link.
- At the top you should see something about a Subscription Payment Transaction ID # and then In reference to: S-XXXXXXXXXXXXXXXXXXX (where the x's are is your Subscription number).
- You should click on the Subscription Number which should be blue and hyperlinked. This will take you to the subscription page.
- There will be a gray button at the bottom that says Cancel Subscription.
- Click that button and Paypal will cancel your Paypal subscription.
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