There are several common errors when attempting to upload images.
1) ERROR:
"Warning: ftp_put() [function.ftp-put]: Can't open that file: Permission denied in /home/username/public_html/storeadmin/includes/imgload.php on line xxx:.
WHY AM I GETTING THIS? The most common reason you might get this error is because the image you are trying to upload probably has special characters such as underscores ( _ ) dashes ( - ) or the extension has capital letters instead of lowercase.
THE FIX: Try re-naming your images before you upload them. The best thing would be to rename them in all lowercase, no spaces or special characters. Example: Rename "This_Picture.JPG" to "thispicture.jpg". The system also only can upload image files such as jpg, gif, or png files. You can't upload psd, doc, zip, tiff or any other type of file through the image uploader.
2) ERROR:
*Warning*: ftp_login()
[function.ftp-login]:
Login authentication failed in *
/home/username/public_html/storeadmin/includes/imgload.php* on line *xxx*
*Warning*: ftp_put()
[function.ftp-put]:
You aren't logged in in *
/home/username/public_html/storeadmin/includes/imgload.php* on line *xxx*
Could not upload first image
WHY AM I GETTING THIS? 99% of the time, this means you have changed your cPanel password. Your welcome email warns against changing your cpanel password. The reason for this is simple: At the time of your store installation, your originally issued cpanel password was integrated with your store's configuration file to allow you to upload and perform other tasks through your store admin. When you change your cPanel password, it no longer matches your store's configuration file.
THE FIX: Open a Support Ticket with us and we will be glad to reset your cPanel password to the original.
