Tuesday, April 16, 2013
If you are having problems logging into your email through Outlook, Thunderbird or other Mail Client, please check that the SSL/TLS is enabled. Due to some recent changes with PCI Compliance Regulation we are being forced to disable the Plaintext Authentication on POP3 and IMAP. In your mail programs (Outlook, Thunderbird, Mail etc) you must change the settings for the Authentication...
Tuesday, April 16, 2013
We will slowly be migrating all mail servers from Courier to Dovecot to improve server performance and lower resource usage. This may cause some users email client's to re-download old mail. We apologize for any inconvenience this may cause. If you notice any problems with mail, please let us know by opening a support ticket.
Monday, February 18, 2013
If your Mal's account is on Mal's server ww6 (You can find this in your Catalog Setup page), you may be experiencing cart issues. This is a Mal's issue and we are waiting for them to fix their issue. A temporary fix is to open a new Mal's account (opens onto ww7) and have it linked to your website. Please open a support ticket if you need us to help you with this.
Tuesday, July 17, 2012
On May 31, 2012, Google announced that it will no longer be supporting free product uploads through Google Product Search. Instead, it is developing Google Shopping this summer, a paid shopping search engine. Shoppe Pro cannot guarantee the functionality of this script for the new Google Shopping system. Clients will still have access to our Google Product Search script, but this script will...
Friday, July 1, 2011
Unsolicited calls from third party "Ecommerce Positioning". Recently it has been brought to our attention from some of you, well as some of our business partners, that some ShoppePro clients are being contacted by a a company called eCommerce Positioning (http://ecommercepositioning.com). These callers claim, often in a persistent or aggressive manner, to...
Monday, April 4, 2011
We apologize for any inconvenience this may cause but our phone and chat service will be unavailable today. Please open a support ticket for assistance. https://www.shoppepro.com/support/submitticket.php
Monday, April 5, 2010
We're waiting to hear from Mal's about their service's estimated down time. This will affect your shopping cart and the ability to order/view the cart on affected Mal's servers. We will update you when we have more information. You can also check Mal's forum for any updates: http://www.mals-e.com/forum.php =========================================================...
Saturday, April 3, 2010
If any of you have had trouble with the cart portion of your site (someone puts something in the cart and you get a page cannot be found), here is why: Mal's reported this morning that their server ww4 was having problems and had to temporarily take it offline. The solution is found below: Go to your store administration area: (yoursite.com/storeadmin)...
Friday, July 3, 2009
Authorize.net, the company who processes our credit cards, along with millions of other businesses, is currently down due to a massive fire at their Seattle Datacenter. http://www.techcrunch.com/2009/07/03/authorizenet-goes-under-e-commerce-vendors-left-hanging/ We will update this announcement when their services are restored.
Monday, March 23, 2009
During the weekend of April 2 - 5 we will be in the process of relocating our home office and will not be available for installing new accounts due to limited internet access. Any new orders placed during this time will be promptly set up and installed on April 6th and 7th . Our technical support and sales staff will still be available to provide customer support during...