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Thread: Problems with Mal's accounts on ww4

  1. #1
    Administrator/Owner ShoppePro's Avatar
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    Problems with Mal's accounts on ww4

    If any of you have had trouble with the cart portion of your site (someone puts something in the cart and you get a page cannot be found), here is why:

    Mal's reported this morning that their server ww4 was having problems and had to temporarily take it offline. The solution is found below:

    Go to your store administration area: (yoursite.com/storeadmin)
    Click Catalog Setup
    In the Mal's Server field, IF you see "ww4", you should change it to "www4".
    Save that page.
    Test your cart. You should be able to add to your cart again.

    You can leave this setting there permanently and it will still work when ww4 comes back on.
    Karina
    ShoppePro Web Hosting

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  2. #2
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    Re: Problems with Mal's accounts on ww4

    Thank you SOOO much for posting this! I encountered this problem earlier and panicked when I realized (completely by accident) that our cart wasn't working! I read the forum posts in Mal's and the LAST post explained what to do in plain English. Thanks for posting it here, in plain English, to help us out. I would have added it except I had to get admin approval to post anyway!

    Happy Stitches,
    Anna

    http://craftygirlsworkshop.com

  3. #3
    Administrator/Owner ShoppePro's Avatar
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    Re: Problems with Mal's accounts on ww4

    Glad it helped. We posted it in the announcements area as well here:
    http://www.shoppepro.com/support/announcements.php

    Sorry about having to get forum registration approval. We were hit with 600+ spammer registrations on the forums and opted to go to an approval process to prevent future spammer problems.
    Karina
    ShoppePro Web Hosting

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  4. #4

    Re: Problems with Mal's accounts on ww4

    I changed the setting, but still no cart. I can't test what is not there.

  5. #5
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    Re: Problems with Mal's accounts on ww4

    FYI - Looks like currently all the servers are down at Mals currently (4-5-2010)
    ~Michelle~

  6. #6
    Administrator/Owner ShoppePro's Avatar
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    Re: Problems with Mal's accounts on ww4

    All Mal's servers are currently down. We're waiting to hear from Mal's about estimated down time. This will affect your shopping cart and the ability to order/view the cart. We will update you when we have more information from them.
    Karina
    ShoppePro Web Hosting

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  7. #7

    Re: Problems with Mal's accounts on ww4

    Thanks Karina. It's nice to know anything in these situations.

  8. #8
    Administrator/Owner ShoppePro's Avatar
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    Re: Problems with Mal's accounts on ww4

    Sorry Cathy. I know it's frustrating. I wish there was something we could do but I'm afraid it's all in Mal's hands.
    Karina
    ShoppePro Web Hosting

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  9. #9
    Super Moderator
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    Re: Problems with Mal's accounts on ww4

    Looks like Mals is working again. I tested a few sites and they seem to be back to normal. What about you Cathy?
    ~Michelle~

  10. #10

    Re: Problems with Mal's accounts on ww4

    Not yet.

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