Problems with Mal's accounts on ww4

[ShoppePro]

If any of you have had trouble with the cart portion of your site (someone puts something in the cart and you get a page cannot be found), here is why:

Mal's reported this morning that their server ww4 was having problems and had to temporarily take it offline. The solution is found below:

Go to your store administration area: (yoursite.com/storeadmin)
Click Catalog Setup
In the Mal's Server field, IF you see "ww4", you should change it to "www4".
Save that page.
Test your cart. You should be able to add to your cart again.

You can leave this setting there permanently and it will still work when ww4 comes back on.

[craftygirlsworkshop]

Thank you SOOO much for posting this! I encountered this problem earlier and panicked when I realized (completely by accident) that our cart wasn't working! I read the forum posts in Mal's and the LAST post explained what to do in plain English. Thanks for posting it here, in plain English, to help us out. I would have added it except I had to get admin approval to post anyway!

Happy Stitches,
Anna

http://craftygirlsworkshop.com

[ShoppePro]

Glad it helped. We posted it in the announcements area as well here:
http://www.shoppepro.com/support/announcements.php

Sorry about having to get forum registration approval. We were hit with 600+ spammer registrations on the forums and opted to go to an approval process to prevent future spammer problems.

[chuckebyrdwallart]

I changed the setting, but still no cart. I can't test what is not there.

[MichelleG]

FYI - Looks like currently all the servers are down at Mals currently (4-5-2010)

[ShoppePro]

All Mal's servers are currently down. We're waiting to hear from Mal's about estimated down time. This will affect your shopping cart and the ability to order/view the cart. We will update you when we have more information from them.

[Caps Creations]

Thanks Karina. It's nice to know anything in these situations.

[ShoppePro]

Sorry Cathy. I know it's frustrating. I wish there was something we could do but I'm afraid it's all in Mal's hands.

[MichelleG]

Looks like Mals is working again. I tested a few sites and they seem to be back to normal. What about you Cathy?

[Caps Creations]

Not yet.